Several things can cause this to happen, some examples include changing certain BIOS settings, upgrading the BIOS, TPM ownership changes, or partition changes on the hard disk. Or, you can manually copy the BitLocker recovery key to the Active Directory using the manage-bde tool. InstructionsĪfter a computer has been encrypted, if certain conditions occur, you may experience a situation where the system enters a “locked” state. * If you are an IT Support Consultant please use the BitLocker Helpdesk Portal to retrieve the BitLocker Recovery Key using your TechID. Using a recovery key to unlock a BitLocker USB drive. Then, paste the BitLocker recovery key in the USB drives BitLocker dialog window, and press Unlock. The BitLocker recovery key saved in a file.

You must use your daily login credentials for that system when logging into the Self Service Portal Copy the Recovery Key line from the BitLocker Recovery Key Drive ID.txt file.

You must be the end user of the system to recovery the key through the Self Service Portal *.

This document assumes that the MBAM client is installed on the computer and that the drive has already been encrypted by the MBAM client.

This document will outline how to unlock a computer that was encrypted using the MBAM (Microsoft BitLocker Administration and Monitoring) client.

Get bitlocker recovery key with key id